Field IT Support Specialist
We are seeking a highly skilled and motivated Field IT Support Specialist to join our dynamic team in Grande Prairie, Alberta. The successful candidate will play a crucial role in the implementation, maintenance, and support of our network infrastructure, while also taking on the responsibilities of an Operational Specialist.
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Key Responsibilities – IT Specialist:​
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Field Operations:
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Travel to various client sites in Grande Prairie, AB and surrounding areas to support end-user computing devices.
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Collaborate with cross-functional teams to ensure seamless support.
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Class 5 Driver's License:
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Possess a valid Class 5 driver's license for travel to client locations.
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Helpdesk Support:
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Provide local and remote support for laptops and VMs.
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Take ownership of assigned tickets, track resolutions, and meet SLAs.
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Comprehend basic Active Directory administration and assist with onboarding processes.
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Answer and respond to corporate and field employee issues via telephone, email, and help desk ticketing system (HaloPSA).
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End-User Support:
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Support applications both on-premises and cloud-based, including email, VPN, collaboration software, and encryption software.
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Assist with new hire setups, onboarding, and deployment of workstations.
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Maintain and deploy workstations, update Microsoft patches, and manage software updates.
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Documentation and Project Work:
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Document ticket resolution and contribute to the helpdesk knowledge base.
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Maintain asset management tools to track company-owned hardware and software.
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Participate in project work and periodic scheduled on-call assignments.
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Occasional travel to remote field sites may be required.​
Qualifications:
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Secondary Schooling in Networking, Information Technology, or a related field is considered an asset.
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1-3 years of experience in a similar role an asset
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Class 5 driver's license for travel to client locations.
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Strong diagnostic and problem-solving ability.
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Excellent written, verbal, and presentation skills.
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Ability to collaborate with team members at all levels.
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If this sounds right for you, please email your resume to jobs@provisioninfotech.com and reference GPIT in the subject