top of page

Field IT Support Specialist

We are seeking a highly skilled and motivated Field IT Support Specialist to join our dynamic team in Grande Prairie, Alberta. The successful candidate will play a crucial role in the implementation, maintenance, and support of our network infrastructure, while also taking on the responsibilities of an Operational Specialist.

​

Key Responsibilities – IT Specialist:​

  • Field Operations:

    • Travel to various client sites in Grande Prairie, AB and surrounding areas to support end-user computing devices.

    • Collaborate with cross-functional teams to ensure seamless support.

  • Class 5 Driver's License:

    • Possess a valid Class 5 driver's license for travel to client locations.

  • Helpdesk Support:

    • Provide local and remote support for laptops and VMs.

    • Take ownership of assigned tickets, track resolutions, and meet SLAs.

    • Comprehend basic Active Directory administration and assist with onboarding processes.

    • Answer and respond to corporate and field employee issues via telephone, email, and help desk ticketing system (HaloPSA).

  • End-User Support:

    • Support applications both on-premises and cloud-based, including email, VPN, collaboration software, and encryption software.

    • Assist with new hire setups, onboarding, and deployment of workstations.

    • Maintain and deploy workstations, update Microsoft patches, and manage software updates.

  • Documentation and Project Work:

    • Document ticket resolution and contribute to the helpdesk knowledge base.

    • Maintain asset management tools to track company-owned hardware and software.

    • Participate in project work and periodic scheduled on-call assignments.

  • Occasional travel to remote field sites may be required.​
     

Qualifications:

  • Secondary Schooling in Networking, Information Technology, or a related field is considered an asset.

  • 1-3 years of experience in a similar role an asset

  • Class 5 driver's license for travel to client locations.

  • Strong diagnostic and problem-solving ability.

  • Excellent written, verbal, and presentation skills.

  • Ability to collaborate with team members at all levels.

​

If this sounds right for you, please email your resume to jobs@provisioninfotech.com and reference GPIT in the subject

bottom of page