Field IT Support

Provision Infotech has been helping energy producers in Alberta, British Columbia, and Saskatchewan since 2015, and we have designed a team of employees with a unique combination of skillsets to ensure we have the ability to support field and corporate operations for Western Canadian energy producers

There are many IT service providers in Western Canada that offer a range of IT services to support corporate office environments. However, few offer the ability to apply these IT services to your remote facilities.

We have ensured that all Provision Infotech specialists participate in a detailed journey management program and are certified in H2S, First Aid, CSO, WHMIS, and other typical mandatory certifications. That means we can support your IT needs right in the control rooms or well pads that keep your business running.

With our Health and safety program, staff certifications and training programs, we can easily comply with most company’s safety needs and goals. Provision Infotech is registered on both ComplyWorks and ISNetworld.

We offer the following services to support your needs from the boardroom to the control room.

Complete and Personalized IT Services: A quality IT solutions provider should deliver complete and personalized IT services that suit your company needs. This covers all aspects of network planning and execution, server administration, desktop assistance, and more. With complete IT services, you can concentrate on your main business and let the IT professionals handle IT management.

Network Monitoring and Management: At Provision Infotech, we keep a watchful eye on your network. Our proactive approach ensures seamless operation, minimizing downtime. Whether it’s monitoring performance metrics, optimizing configurations, or swiftly addressing issues, we’ve got your back. Understanding the type of data we should be seeing is key to this, and we understand you data.

Help Desk and Technical Support: Our dedicated help desk stands ready to assist. Whether it’s troubleshooting, software queries, or user support, we’re here. Let us handle the technicalities while you focus on growth.

Software Updates and Maintenance: Stay current with the latest software updates. Provision Infotech ensures your systems are secure, optimized, and ready for peak performance. Working closely with automation companies, we offer scheduled patching cycles to both your servers and control software.

Cybersecurity Services: At Provision Infotech, we take your security seriously. Our team employs cutting-edge tools, proven methods, and up-to-the-minute research to provide your business with insight into your Information Security posture. We secure you against an ever-changing cyber security threat landscape. Understanding how an energy facility operates is key to this process, and we've seen over 200 of them. Finding the security threats affecting your operations isn't always possible from a desk downtown.

IT Infrastructure Services: Your IT infrastructure is the foundation of your business operations, and you need an IT solutions provider that can help you optimize and maintain it. IT infrastructure services include everything from network planning and deployment to server administration, storage optimization, and more. High availability and redundancy is important when the nearest help may be hours away. We know communications are key, and providing solutions to keep you online using satellite internet backups are what we do.

Data Backup & Disaster Recovery: Providing backups at geographically remote locations can be difficult. Provision Infotech offers a tested backup solution for your onsite servers and control data, including offsite rotation and testing.

Cyber Emergency Response Planning: We assess risks specific to remote energy sites, considering factors like geographical isolation, extreme weather conditions, and limited access. Our team collaborates closely with facility operators to understand their operations, vulnerabilities, and critical assets. Our cyber incident response ties in closely with your own existing operational ERP.

Provision Infotech can help you achieve your business objectives and gain a competitive edge, no matter the size or nature of your business. Contact them today to find out more about their corporate IT solutions and how they can help you grow your business.